Guidelines & Policies

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We're thrilled to embark on this journey with you! Prior to diving in, let's acquaint you with our terms and conditions—crafted with the singular goal of ensuring your journey with us, from booking to the event day, is nothing short of seamless and exceptional.

To secure your event date, a 50% deposit is required. The remaining balance must be settled 48 hours prior to the event.

Your event date is exclusively reserved for you. To guarantee the finest quality and secure the necessary resources, it's vital to meet payment deadlines promptly.

Please be aware that failure to make timely payments may lead to event cancellation, and the non-refundable deposit will be retained. 

Please note that we cannot be held liable for balloons once they leave our care.ntee the durability of your balloons once they have been delivered or picked up due to various environmental factors such as children, pets, different surfaces, hot or cluttered car conditions, nails, and foreign objects that can compromise the lifespan ofe take great care in using only the highest quality balloons and materials, but they may pop or deflate sooner than anticipated. As balloons arenot be held responsible for their condition after they have been handed over in good condition. This includes but is not limited to damage, leakage, burst, improper handling, transportation, or storage, exposure to heat or cold temperatures, exposure to outdoor elements, sharp or edge items, and more. Although balloons can add a touchtdoor celebrations, unless the weather is completely calm, your balloons will move with the wind, hide from the rain, and pop with the hot sunshine. We do weigh all of our helium-filled balloons, but we cannot guarantee that they will be able to sustain various climates. Due to the aforementioned reasons, we cannot guarantee the durability of balloons used in outdoor settings. 

During summer, balloons can pop within an hour if exposed to direct or indirect sunlight. This can even happen indoors if balloons are placed near a window that receives directionally, cool environments can cause helium molecules to shrink, reducing the size and float time of balloons. If there is a constant breeze around a balloon, helium will escape through the walls of the balloon at a faster rate, resulting in reduced float time. Therefore, it's best to keep balloons away from any type of breeze to maximize their float time. 

Helium Balloon Care

Please keep in mind the following guidelines to ensure the safe and responsible use of balloons:

•  Do not inhale helium from balloons as it can lead to asphyxiation. Although helium is not toxic or flammable, it can be dangerous if not used properly.
• Helium expands in the heat. Warm or hot temperatures can bring balloons down faster than their proper float time and may result in popping. 

•  Do not release balloons outdoors, as they can get entangled in electrical lines and cause power failures. They can also be harmful to animals.

•  Latex balloons can pose a choking hazard to children under eight years of age. Always supervise children when they are around inflated balloons and discard broken balloons immediately.

• All balloons are 100% biodegradable, and latex balloons are made from 100% natural latex, not plastic.